Introduction
GBN Partners ("we," "us," "our") is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Information You Provide Directly
We collect personal information that you provide to us, including:
- Contact details (name, email address, phone number, business address)
- Business information (company name, role, industry sector)
- Communication preferences
- Information contained in enquiries, correspondence, or feedback you provide
- Payment and billing information
- Information provided during our engagements
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Website usage data and analytics
- Cookies and similar tracking technologies
Client Customer Data
During our engagements, we may receive access to personal information about your customers, employees, or other third parties ("Client Customer Data"). We act as a service provider to you in relation to this data and handle it in accordance with your instructions and our contractual obligations.
How We Use Your Information
We use personal information for the following purposes:
Our Client Relationships
- Providing our services
- Communicating with you about our services
- Responding to enquiries and requests
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Complying with legal and regulatory obligations
Client Customer Data
We use Client Customer Data solely for the purpose of delivering our services to you. This includes:
- Conducting financial and operational analysis
- Identifying the numbers that matter and the activities that count
- Preparing recommendations and roadmaps
- Supporting implementation of agreed priorities
We do not use Client Customer Data for any other purpose without your express authorisation.
How We Share Information
Service Providers
We may share personal information with trusted service providers who assist us in operating our business, including:
- Cloud hosting and data storage providers
- Professional services firms (accountants, lawyers) IT support and security providers
- Payment processors
These service providers are contractually bound to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose personal information where required or authorised by law, including:
- Complying with legal obligations, court orders, or regulatory requirements
- Protecting our legal rights or defending legal claims
- Preventing fraud, security threats, or illegal activity
Business Transfers
If GBN Partners is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
With Your Consent
We may share your information with third parties where you have provided explicit consent.
Client Customer Data Handling
Data Processor Role
When handling Client Customer Data, we act as your data processor. We:
- Process Client Customer Data only on your documented instructions
- Implement appropriate security measures to protect the data
- Ensure our personnel are bound by confidentiality obligations
- Delete or return Client Customer Data upon completion of services or at your request
- Do not disclose Client Customer Data to third parties without your authorisation
Your Obligations
You are responsible for ensuring that you have the legal right to provide us with Client Customer Data and that such provision complies with applicable privacy laws.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure data transmission and storage encryption
- Access controls and authentication procedures
- Regular security assessments and updates
- Confidentiality agreements with personnel and contractors
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Client relationship data: Retained for the duration of our business relationship and for 7 years thereafter for legal and accounting purposes
- Client Customer Data: Retained only for the duration of the engagement and deleted or returned upon completion, unless otherwise agreed in writing
- Website analytics: Typically retained for 2 years
Your Rights
Under Australian privacy law, you have the right to:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request a copy of your personal information in a portable format
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us using the details below. We will:
- Acknowledge your complaint within 7 days
- Investigate the matter thoroughly
- Respond to your complaint within 30 days
- Work with you to resolve the issue
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email:
enquiries@oaic.gov.au
International Data Transfers
We primarily store and process data within Australia. If we transfer personal information overseas, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality and analyse usage patterns. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.
Marketing Communications
We may send you information about our services and industry insights. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly using the details below
We will process your opt-out request within 5 business days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the "Last Updated" date. Material changes will be communicated directly to active clients.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact at contact@gbn.partners
Last Updated: December 2025